Wd My Passport For Mac Not Showing Up

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Summary: The WD My Passport for Mac is not showing up in Finder nor in Disk Utility? WD external hard drives won't work on Mac? Follow the tutorial in this article to fix the issue and recover data from not showing up/not working WD HDD without data loss.

West Digital external hard drives, such as WD My Passport for Mac, WD Elements Portable, or WD Easystore, are trusted by a large number of users to store the massive amounts of photos, videos, and music files, etc. What's more, they are widely known thanks to their auto backup, password protection, and high reliability compared with other external HDD.

However, everything has flaws. At times, the WD My Passport drive won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD external hard drive light is on but not work. Even worth, it may become unreadable on Mac computer. In either way, your important data on this drive will become inaccessible.

In device manager, right click on the drive, choose uninstall (including driver). Remove device from usb port, shut down and restart. Once windows is up, plug the drive back into usb and see if. Summary: This article analyzes why the WD My Passport for Mac hard drive is not mounting on Mac and how to fix this issue. If you worry about losing data from this hard drive, you can recover data with iBoysoft Mac Data Recovery at first. Hard drive is not showing up on my computer I'm using Mac OSx Yosemite Version 10.10.2 and the last time i conntected my WD External Hard Drive was just 5 days ago and I disconnected correctly etc. So it wasn't till today that I reconnected it to my laptop and it doesn't show on my desktop.

If the WD My Passport drive is not showing up in Finder, Disk Utility or on the desktop after connecting to your Mac, how to find it and make it work? If your WD My Passport isn't showing files, how to access data? You'll get answers here.

Table of contents: 1. Why isn't My Passport drive showing up on Mac?; 2. Troubleshoot WD My Passport drive not showing up on Mac issue; 3. How to fix My Passport for Mac not showing up on Mac issue?; 4. What to do if My Passport drive is not recognized?; 5. Bonus tips

Why isn't My Passport drive showing up on Mac?

Sometimes, an external hard drive not showing up in Disk Utility/Finder on Mac is just because the USB cable or the USB port on your Mac is bad. In addition, the following reasons may also lead to WD external hard drive not showing up or not working.

Recent macOS update issue
System failure
Virus infection
Motherboard issue
WD My Passport drive damage or corruption

Troubleshoot WD My Passport drive not showing up on Mac issue

As mentioned above, malfunctioned USB port or Mac computer, the broken USB cable and some hardware problems can also make WD My Passport not showing up on Mac. You can do some basic checks to troubleshoot whether this issue is resulted from those factors.

1. Safely remove the WD My Passport external hard drive and reconnect it to the USB port. Try quickly plug and slowly plug, sometimes it just works for no reason.

2. Check whether the USB cable or USB port is bad by connecting other external hard drives to this USB port or cable and see if that makes a difference.

3. Reboot your Mac computer to see if your WD My Passport external hard drive is not showing up in Disk Utility/Finder or not.

4. Connect the WD My Passport external hard drive to another Mac computer or Windows PC, which will find out if it is the incompatible file system of the drive that makes this WD My Passport external hard drive undetectable.

How to fix My Passport for Mac not showing up on Mac issue?

If the WD My Passport external hard drive for Mac still does not work or not show up in Finder/Disk Utility after the basic checks, go ahead to try out the solutions as below to make it show up on Mac.

Solution 1: Check Finder Preferences

If your WD My Passport external hard drive is not showing up in Finder and desktop, it's possible that the configuration of the Finder Preferences is stopping your WD My Passport drive showing up. In other words, you didn't allow your external hard drives showing up in the Finder or on the desktop.

Now, follow the guide below to set Finder Preferences and make the WD My Passport external hard drive for Mac show up in Finder or on the desktop.

Step 1: Go to Finder > Preferences > General tab.

Step 2: Tick the 'External disks' option to show the WD Passport hard drive for Mac on the desktop.

Step 3: Go to Sidebar tab, tick 'External disks' under 'Devices' to show your WD Passport hard drive for Mac in Finder.

Solution 2: Check My Passport for Mac in Disk Utility

If the My Passport for Mac external hard drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not.

When checking WD My Passport in Disk Utility, you could have two results:

Case 1: Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting.

Case 2: Your WD hard drive is not recognized, so it's not showing up in Disk Utility at all.

Here, we'll show you solutions to case 1.

Method 1: Mount WD My Passport for Mac in Disk Utility manually

Sometimes, external hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the external hard drive. So it's possible that you'll see the WD My Passport for Mac drive not mounting in Disk Utility. In this situation, you can manually mount the external hard drive.

Step 1: Go to Applications > Utilities > Disk Utility.

Step 2: Click 'Show All Devices' in View option at the left corner of Disk Utility.

Step 3: Select your WD My Passport for Mac drive from the left sidebar and click the Mount button on the top of Disk Utility window.

Instead, you can also click on the mount icon beside the drive to mount it immediately.

Method 2: Repair My Passport for Mac drive with First Aid

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If you can't mount the WD My Passport external hard drive for Mac manually, there should be some file system problems in this drive. But don't worry. There is a native repair tool called First Aid in your Mac computer's Disk Utility, which is able to analyze and repair basic hard drive problems especially with file systems and catalogs, extends, volume bit maps. You can follow the instructions to fix this problem.

Step 1: Go to Disk Utility.

Step 2: Select the WD My Passport for Mac external hard drive.

Step 3: Click First Aid on the top of the Disk Utility window.

Step 4: Click Done when the reparation finishes.

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Solution 3: Erase/Reformat My Passport for Mac

If First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting.

The situation is, reformatting will assign a new file system but will erase your data on this drive as well. To avoid the loss of important data, please make sure you have a backup copy of data. Without a backup? It's not necessarily the end of the world. You can at first recover data from the WD My Passport portable drive for Mac with professional Mac data recovery software, like iBoysoft Mac Data Recovery.

iBoysoft Mac Data Recovery is free external hard drive data recovery software for Mac that is able to recover deleted files on Mac, recover data from formatted, inaccessible, corrupted, unmountable, unreadable external hard drives, hard drives, USB flash drives, SD cards, memory cards, etc. It's compatible with macOS Catalina 10.15/Mojave 10.14/High Sierra/Sierra 10.12 and Mac OS X 10.11/10.10/10.9/10.8/10.7.

Recover data from My Passport for Mac with iBoysoft Mac Data Recovery

Step 1: Download and install iBoysoft Mac Data Recovery on Mac.

Step 2: Launch iBoysoft Mac Data Recovery.

Step 3: Select My Passport for Mac and click 'Next' button to scan all data on this drive.

Step 4: Preview the searching results, choose files you need, and click 'Recover' to get them back.

Reformat My Passport for Mac in Disk Utility

After recovering data from this drive, you can now courageously proceed to erase your WD My Passport external hard drive with no fuss.

Step 1: Go to Disk Utility.

Step 2: Select the WD My Passport for Mac external hard drive in the left sidebar.

Step 3: Click Erase on the top of the Disk Utility window.

Step 4: Complete the information for your drive (such as new format, partition scheme, and so on) and click Erase.

What to do if the WD My Passport drive is not recognized/detected?

If Disk Utility can't show up My Passport for Mac external hard drive at all, it means the WD My Passport drive is not recognized. Very probably, your My Passport for Mac may have some physical problems. It's better to send it to a local reparation center.

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Bonus Maintenance Tips for WD My Passport external drives for Mac

Apparently, most external hard drive not showing up issues are caused by unsafe ejection and sudden power outrage. In order to maintain your WD My Passport portable drive in good condition, you should pay attention to:

1. Make sure that your WD My Passport portable hard drive doesn't become physically damaged.
2. Always safely and properly unmount the WD My Passport for Mac drive after using it.
3. Don't just unplug the USB cable, on the contrary, unmount your drive by right-clicking (control-click) on the icon on the Desktop or in the Finder and choose Eject.

Posted by Katrina to Mac Data Recovery on November 30th, 2018

I am using a 2TB WD passport in my mac for the past 10 months. It was working fine till now, but all of the sudden the hard disk is not getting recognized in my mac. The LED in the hard disk is glowing, but the hard disk is not getting recognized. I have tried to connect with other cables too, it's not working. All my important data is in this hard disk. Please help me, ASAP.

In WD Support Communities, a number of macOS users have reported that their WD My Passport stopped working on their Mac machine. If you have the similar problem as above, don't worry, this passage will show you various reasons behind this problem along with the solutions.

Why WD My Passport stopped working?

The following are some common reasons for WD My Passport not working on Mac.
Problem with USB ports
Bad or incorrect cable
Recent OS update issue
System failure
Virus infection
Motherboard issue
External drive damage or corruption etc.

What to do if WD My Passport stopped working?

Quick tips:

AsWD My Passport for Mac not showing up can occur for numerous reasons, the first thing that need to do is to isolate the issue. For assistance doing this please try the steps below:

1. Connect the Passport to a computer using a different USB cable.

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2. Make sure the external drive gets enough power. Try using a USB (or FireWire) cable shorter than 18 inches in length. If the computer is a desktop, connect the drive on the back USB port (directly to the Mac, not through a hub).

3. Connect the My Passport drive to a different USB or FireWire port on the computer.

4. Connect the My Passport drive to a new Mac computer to see if the drive can be read or not.

5. Disconnect the WD My Passport from the computer and restart the computer.

6. Check your settings. Sometimes, if you don't set preference to show external disks, WD My Passport cannot show in Finder or on desktop. Here are steps to show your WD My Passport on desktop.

Step 1: Go to Finder > Preferences > General, make sure the 'External disks' option is ticked. This will make the SD card show up on the Desktop.

Step 2: Select Sidebar tab on the top, make sure the 'External disks' option under Locations is also ticked.

Data Recovery when WD My Passport stopped working

If these quick tips above fail tofix external hard drive not working issue, the drive might have either file system corruptions or hardware problems. It is suggested to back up your data from WD My Passport before you continue to resolve this problem. Because while fixing WD My Passport not working issue, chances are that you may write new data on it and overwrite the original data. If you forget to back up, then try using a professional data recovery software.

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iBoysoft Mac Data Recovery is reliable free external hard drive data recovery software for Mac which recovers data from different external hard drive, including WD, Seagate, Crucial, Samsung, Sandisk, etc. It works seamlessly onmacOS Mojave/High Sierra/Sierra and Mac OS X 10.11/10.10/10.9/10.8/10.7. It enables you to recover data from formatted, inaccessible, corrupted, unmountable, unreadable hard drive, external hard drive, USB flash drive, SD card, memory card, etc.

Tutorial to recover data from corrupted WD My Passport

Step 1: Download and install iBoysoft Mac Data Recovery.

Step 2: Launch this program. Select the WD My Passport that not working on Mac and click 'Next'. The program will start scanning this drive for recoverable files.

Step 3: After the scanning process finishes, you can click the found files and preview.

Step 4: Choose what you want to get back and click 'Recover'.

Mount WD My Passport in Disk Utility

Go to Applications > Utilities > Disk Utilities, if your WD My Passport is listed but not mounted on the left side bar of Disk Utility, you can try to mount it manually. Simply right click the WD My Passport and choose Mount button.

Repair WD My Passport via First Aid

Step 1: Go to Applications > Utilities > Disk Utilities.

Step 2: Select the WD My Passport and click First Aid on the top.

Step 3: Wait till the reparation process finished.

Run Terminal

IfDisk Utility's First Aid fails on the external hard drive, then try disconnecting them and then remount the drives via Terminal.

Step 1: Go to Applications > Utility > Terminal.

Step 2: Type in diskutil list. Look for the section labeled/dev/disk_ (external, physical), remember the disk number.

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Step 2: Type indiskutil info disk_. Replace '_' with your external disk number. This is to check if your system recognizes this drive.

Step 4: Once confirmed, type in diskutil eject disk_ to eject the WD My Passport.

Step 5: Physically remove the WD My Passport and then re-plug it.

Fix WD My Passport not working by erasing

If the WD My Passport continue to stop working on Mac, the next solution is to erase the external drive. These steps will remove all data stored on the WD My Passport, please make sure you have backed up.